WELCOME TO ONLINE BILL PAY
This service is free to City of Troutdale utility customers. It is secure and easy to use. To begin, click on the link below and fill-out the required information. All you need is your utility customer account number, your name as it appears on your bill and an email address to process payments online. You can make a payment from your checking or savings account or with a debit or credit card that has a Visa or MasterCard logo.
IMPORTANT: If you are paying to get water service restored, you must contact the utility clerk at (503) 674-7232 after you complete your online payment to schedule turn-on of water service. Payment must be received by 4 pm in order to get water service restored the same day.
IMPORTANT: Xpress Bill Pay has recently partnered with an independent payment financing source. The City of Troutdale is not directly affiliated with billfloat and does not endorse, recommend or sponsor this payment financing option. The City of Troutdale offers a payment plan to assist customers who are delinquent. Please call the utility clerk at 503-674-7232 for information regarding payment plans. Xpress Bill Pay, is the City of Troutdale’s online bill payment vendor.
Autopay – You can log on and pay an amount of your choice from an account of your choice each month or set-up to pay automatically from one account. If you choose to sign-up for the automatic payment method, you pick the day of the month most convenient and we will do the rest. Your water and sewer bill will be deducted on the day you select, automatically, each and every month. Of course you will still receive a utility bill either in the U.S. mail or via email prior to the selected payment date, giving you plenty of time to review all charges. IMPORTANT: If you move and terminate service, you should go online and disable the autopay function.
Email Receipts – You will get a receipt for your online payment emailed to you by Xpress Bill Pay. If for some reason your auto payment is declined, you will also be notified by email. In order to use this service, you must have an email address.
Support – Xpress Bill Pay, the City of Troutdale’s online bill pay web administrator, provides a toll fee number to its technical support. If you have any questions or are having difficulty with online bill pay, you can call them between the hours of 7AM to 6PM Mountain Standard Time (MST) 800-766-2350, or contact them by email at firstname.lastname@example.org
City of Troutdale- Last Updated May 18, 2011